Frequently Asked Questions

1. What is Free From Label?

Free From Label is a fashion platform built around self-expression and freedom in style.

We curate clothing that allows you to explore your personal style without being defined by trends or categories.

2. How can I contact customer support?

You can reach us anytime at:
📧 support@freefromlabel.com

We aim to respond within 24–48 business hours.

3. What payment methods do you accept?

We currently accept secure payments via PayPal.
Additional payment methods may be introduced over time.

4. Do you offer free shipping?

Yes — we offer free shipping on all orders worldwide, with no minimum spend.

5. How long does shipping take?

We aim to process and ship orders as quickly as possible.

  • Estimated total delivery time: 7–14 business days from the time your order is placed

Delivery times may vary depending on your location, customs clearance, and logistics conditions.

6. Why did my order arrive in multiple packages?

Items may be shipped separately if they come from different warehouses or become available at different times.

This helps us deliver your order faster instead of waiting for everything to be ready.

7. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email.

Tracking updates may take 2–5 business days to appear.

8. What if my order is delayed or lost?

If your order is significantly delayed, lost, or returned:

  • We will review the situation
  • Offer a reshipment (if available) or a refund once confirmed

9. Can I cancel my order?

Yes. Email us as soon as possible before your order ships and we'll do our best to cancel it. Once an order has been dispatched, it will need to go through our free return process instead.

10. What is your return policy?

We offer free returns within 14 days of delivery for eligible items. Items must be unused, unworn, unwashed, and returned in their original packaging with tags attached.

11. Who pays for return shipping?

We do. Returns are free, and we'll provide a prepaid return label for every approved return. If you ever need to cover the return shipping cost upfront, we'll refund it in full along with your product refund once we receive the item.

12. How do I start a return?

Email us at support@freefromlabel.com within 14 days of delivery, or use the "Withdraw from contract" button at the bottom of our website. Include:

  • Your order number
  • The item(s) you'd like to return
  • Photos or video, if the item is damaged or incorrect

Sharing a reason is optional, but it helps us improve. We'll reply within 2–3 business days with your free return label and instructions. Please don't send items back before hearing from us.

13. When will I receive my refund?

Once we receive and inspect your return, we'll let you know the outcome within 5–7 business days. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Bank or payment provider processing times may vary.

14. What if my refund is delayed?

  • Check your bank or PayPal account
  • Contact your payment provider, as processing delays can occur

Still need help? Email us at support@freefromlabel.com and we'll assist you.

15. How do I choose the right size?

Each product page includes a size guide and measurements.

We recommend comparing your measurements before ordering for the best fit.

16. What materials are used in your products?

Material details are listed on each product page.

We offer a mix of fabrics and finishes depending on the design and style.

17. How should I care for my items?

Care instructions are provided on product pages and labels.

General tips:

  • Wash gently
  • Avoid high heat
  • Follow specific care instructions when provided

NEED MORE HELP?

18. I still have a question. What should I do?

We're here for you.

📧 support@freefromlabel.com

We aim to respond within 24–48 business hours.