Frequently Asked Questions

Free From Label — Support & Shopping Guide

ABOUT FREE FROM LABEL

1. What is Free From Label?

Free From Label is a fashion platform built around self-expression and freedom in style.

We curate clothing that allow you to explore your personal style without being defined by trends or categories.

2. How can I contact customer support?

You can reach us anytime at:
📧 support@freefromlabel.com

We aim to respond within 24–48 business hours.

PAYMENTS & SHIPPING

3. What payment methods do you accept?

We currently accept secure payments via PayPal.
Additional payment methods may be introduced over time.

4. Do you offer free shipping?

Yes — we offer free shipping on all orders worldwide, with no minimum spend.

5. How long does it take to process my order?

Orders are typically processed within 3–4 business days.

Some items may take slightly longer depending on availability.

6. How long does shipping take?

Delivery usually takes 10–20 business days after dispatch, depending on your location and logistics conditions.

You’ll receive tracking details once your order is shipped.

7. Why did my order arrive in multiple packages?

Items may be shipped separately if they come from different warehouses or become available at different times.

This helps us deliver your order faster instead of waiting for everything to be ready.

TRACKING & DELIVERY

8. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email.

Tracking updates may take 2–5 business days to appear.

9. What if my order is delayed or lost?

If your order is significantly delayed, lost, or returned:

  • We will review the situation
  • Offer a reshipment (if available) or a refund once confirmed

RETURNS & REFUNDS

10. Can I cancel my order?

Yes — cancellations are possible within 24 hours of placing your order.

After that, orders may already be processed or shipped.

11. What is your return policy?

We accept returns within 10 days of delivery for eligible items.

Items must be unused, in original condition, and include packaging and tags.

12. Who pays for return shipping?

  • If the issue is our error or a defective item, we will cover or assist with return shipping
  • Otherwise, return shipping costs are the customer’s responsibility

13. How do I start a return?

Email us at support@freefromlabel.com with:

  • Your order number
  • Reason for return

We’ll guide you through the next steps.

14. When will I receive my refund?

Once your return is received and approved, your refund will be processed to your original payment method.

Timing depends on your payment provider.

15. What if my refund is delayed?

  • Check your bank or PayPal account
  • Contact your payment provider if needed

Still need help? Email us—we’ll assist you.

SIZING & PRODUCT DETAILS

16. How do I choose the right size?

Each product page includes a size guide and measurements.

We recommend comparing your measurements before ordering for the best fit.

17. What materials are used in your products?

Material details are listed on each product page.

We offer a mix of fabrics and finishes depending on the design and style.

18. How should I care for my items?

Care instructions are provided on product pages and labels.

General tips:

  • Wash gently
  • Avoid high heat
  • Follow specific care instructions when provided

NEED MORE HELP?

19. I still have a question. What should I do?

We’re here for you.

📧 support@freefromlabel.com

We aim to respond within 24–48 business hours.